Terms & Conditions

Shipping Terms

Orders placed after 1:00 pm Eastern time will be shipped the following business day, this includes rushed and priority orders such as Overnight, 2nd day, etc. We do not ship on Saturdays Sundays or Holidays.

Minimum Order

Orders less than $100 will have a $10.00 small order processing fee added to invoice.
$10 order fee is not does not apply to orders placed online or ordered to ship at Tradeshow events.

Payment Terms

Hospital orders that are places through e-mail, EDI, fax or phone are net 30 days from date of invoice, all others are credit card. Online orders are credit card or PayPal terms.

Shipping/Handling Charges

$8.00 Minimum postage and handling per order. Customer always pays freight unless otherwise stated or agreed upon.

Finance Charges

For invoiced customers: Commencing with the 46th days after invoice date (shipment), unpaid invoices will be charged a finance charge at an annual rate of 18% or monthly periodic rate of 2% with a minimum finance charge of $0.50 per month.

Freight

F.O.B. East Hanover, New Jersey

Drop Ship Charges

$15.00 charge per drop ship order

Contracts

Call for volume discounts. Any current GPO or contracted pricing is only available on orders placed through phone, fax or e-mail. At this time we are unable to offer contracted pricing on our website.

Return Policy

No returns will be accepted or credit issued for custom packaged or private label products. No returns will be accepted without prior written authorization and assignment of return goods number.
Returns made within 45 days of receipt of merchandise will be accepted subject to 15% restocking fee.
Returns made 46-120 days of receipt of merchandise will be accepted subject to 25% restocking fee.
No returns will be accepted after 120 days. Only full boxes will receive credit.
Products must be in resalable condition.
All returns are subject to transportation costs both ways. Freight must be prepaid.

Payment Terms

We accept Visa, Master Card, American Express, PayPal, and Electronic Bank Transfer.
Only hospitals can pay via Purchase Order (P.O.)
Online orders accept all major credit cards and PayPal.